Privacy Policy — app-tv.top

Effective date: October 22, 2025

1. Introduction

Welcome to app-tv.top ("we", "our", "us"). We provide server and hosting services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or purchase services from app-tv.top. This page is presented in English first; Arabic follows below.

2. Information We Collect

• Account & Contact Information: name, email address (for example support@app-tv.top), billing address, phone number, and company details when you create an account or place an order.
• Payment Information: payment transaction data (we do not store full card numbers on our servers; payment processing is handled through third-party payment processors).
• Usage & Technical Data: IP address, browser type and version, device identifiers, operating system, pages visited, timestamps, and logs required to operate and secure the service.
• Support Communications: messages and attachments exchanged with our support team (including email and ticket content).
• Cookies & Tracking: cookies, local storage, and similar technologies used to personalize your experience and for analytics.

3. How We Use Your Information

• To provide, operate, and maintain our services.
• To process payments and prevent fraud.
• To contact you with updates, security alerts, and support responses.
• To personalize and improve our website, features, and marketing.
• To comply with legal obligations and respond to lawful requests by public authorities.

4. Legal Bases for Processing (for users in the EEA)

If you are located in the European Economic Area, our legal bases for processing personal data include: performance of a contract, compliance with a legal obligation, legitimate interests (e.g., fraud prevention, service improvement), and, where required, your consent.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate the site, remember preferences, and analyze usage. You can control cookies through your browser settings. If we use third-party analytics (for example Google Analytics), those services may place their own cookies.

6. Third-Party Services

We may share certain information with third-party service providers who perform services on our behalf, such as payment processors, email delivery services, hosting providers, analytics providers, and fraud detection services. These providers are contractually obligated to handle your data securely and only for the purposes we specify.

7. Payments & Billing

Payments are processed via third-party payment processors. We do not store complete payment card information on our servers. Transaction records needed for billing and support are retained for a limited period as required for financial record-keeping and fraud prevention.

8. Data Retention

We keep your personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the data type and legal requirements.

9. Data Security

We use administrative, technical, and physical safeguards designed to protect your information. While we take reasonable steps to protect your data, no method of transmission or storage is 100% secure; we cannot guarantee absolute security.

10. International Data Transfers

Our servers and third-party partners may be located in various countries. By using our services, you consent to transfers of information to countries that may have different data protection laws. When required, we apply appropriate safeguards for such transfers.

11. Your Rights

Depending on your jurisdiction, you may have rights including access, correction, deletion, restriction of processing, data portability, and objection to processing. To exercise your rights, contact us at support@app-tv.top.

12. Children

Our services are not intended for children under 13 (or higher minimum age where required). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Significant changes will be communicated via the website or email where appropriate.

14. Contact Us

If you have questions or requests regarding this policy, contact us at: support@app-tv.top.